Basic Troubleshooting for Data Sync issues

Basic Troubleshooting for Data Sync issues

Any changes made in the POS/HQ will be reflected in your OrderEasy App only upon a successful sync process. The sync process between the OrderEasy app and your POS/HQ is dependent on the domain of POS/HQ.

In the case of standalone POS, it is your web report link & in the case of HQ, it is your HQ link that has to be online. However, sometimes we may experience difficulties with data sync. Difficulties comprise of newly created or edited items/categories not being reflected in the integration portal/App. or Data sync not happening/triggering.

Let's see some basic troubleshooting you can perform to confirm the functionality of the sync process in your OrderEasy App.
1)  'Sync Monitoring' tab in the 'Data sync' menu



A) Login to your integration portal.

B) Go to the 'Data Sync' menu.

C) Click on the 'Sync Monitor' tab.

On the 'Sync Monitor' screen, check the following fields,
i) POS HEALTH




Check if...
A) The 'POS STATUS' indicator is blinking 'Green'
B) Status in the box says "POS Connection for Data Sync is working fine."

ii) SCHEDULER HEALTH



Check if...
A) The 'SCHEDULER STATUS' indicator is blinking 'Green'.
B) The 'STATUS' is "Running"

iii) OUTLET DETAILS



This detail box shows the list of all the outlets configured for the app.

iv) ITEM MASTER DETAIL


 

A) It shows the date & time & status the 'Item sync' was last performed.
B) It shows the outlet wise count of Active, Inactive & Total count.

v) CATEGORY MASTER DETAIL



A) It shows the date & time & status the 'Category sync' was last performed.
B) It shows the outlet wise count of Active, Inactive & Total count.

Note: If everything is functioning fine, then there won't be any errors & the status will reflect as 'Item Sync Completed Successfully'.  However, if there is any problem with the data sync, an error link 'VIEW ERROR MESSAGE' will be displayed in red color instead of the status. Click on the error message to view the error.




2) Make sure that the status of Scheduler is active.
One of the primary troubleshooting steps is to configure/check the status of the scheduler. It should be active...




A) On the home page of the OrderEasy Integration portal, click on the 'Data Sync' menu located at the bottom left corner of the screen.
B) On the 'Data Sync' screen, in the 'Scheduler' tab, check if the status of the scheduler is 'Active'. If not click on 'Configure' & set it to active & save the changes.


3) Performing 'Reset Sync' in the Data Sync screen


You can also reset the data sync in your integration portal once...




A) On the home page of the OrereEasy Integration portal, click on the 'Data Sync' menu located at the bottom left corner of the screen.
B) On the 'Data Sync' screen, in the 'Manual Sync' tab, click on the 'Sync now' button against the 'Reset Sync'.
Note: Once the Reset Sync process is complete, sync all the entities on the screen manually.


4) Running GoAct Troubleshooter from POS
In your POS you can run 'GoAct Troubleshooter' to check if there is an issue with data sync...




Go to 'Tools' menu -> click on 'Add-on products' -> then select 'GoAct Troubleshooter'.
On the appeared GoAct Troubleshooter window, let it complete the analysis for all the listed parameters in the window, upon completion of the analysis & confirm if the status of 'Getway URL check' is showing as successful.




If the 'Gateway URL Check' status is anything other than successful, your domain is down & the OrderEasy data sync will not happen.
Do not worry. To fix this, you can restart the GOFRUGAL WebReport services in your computer system.
Search for "Services" in your windows search option to open the Services Portal.




On the Service window scroll down to 'GOFRUGAL ROPS6/7 WedReports', right-click on it & restart the service OR you can click on the restart button on the left panel to start the WebReport services.



After performing the above-mentioned troubleshooting, the data sync issue should get resolved. If it persists please reach to our 24x7 Customer Support Chat OR you can raise a ticket from the MyGofrugal app. We will be happier to help you.


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