Buyback Claim

Purpose:

A buyback claim allows a customer to return an item to the seller for a partial refund. In the case of RetailEasy Electronics POS, it is a feature that allows customers to sell their old electronic devices back to the store for a discount on new purchases. This can be useful for customers who want to upgrade their devices while also getting some money back for their old ones.

Business Context:

RetailEasy Electronics is a retail chain that sells electronics products. The company offers a buyback program to its customers, where they can return their old electronics products and receive a credit towards the purchase of a new product.

Problem Statement

The current buyback process is manual and time-consuming. Customers must bring their old electronics products to a RetailEasy store, where a sales associate will assess the product and determine its buyback value. The sales associate will then create a buyback claim and submit it to the company's headquarters. The buyback claim can take several days to process, and customers may not receive their credit until their old product has been sold.

Solution

RetailEasy can implement a buyback claim process in RetailEasy Electronics POS. This would allow customers to initiate a buyback claim from anyplace, and the claim would be processed automatically. The customer would receive their credit immediately, and the old product would be sent to a recycling center.

Benefits:

• Improved customer satisfaction: Customers could initiate a buyback claim from anyplace, and they would receive their credit immediately.

• Reduced workload for sales associates: Sales associates would no longer have to assess old electronics products manually and create buyback claims.

• Increased efficiency: The buyback claim process would be automated, which would reduce the time it takes to process a claim.

• Improved environmental sustainability: Old electronics products would be recycled instead of being thrown away.

Note: Before processing for Buyback Claim, need to follow the process for the Exchange Master so that the RetailEasy Electronics POS allow customers to exchange their old product with new product. Then after this only the retail staff will conclude for the below Buyback Claim step process. (Refer Link for Exchange: https://community.gofrugal.com/portal/en/kb/articles/exchange)

Steps to process for Buyback Claim:

Step 1: Go to Sales > Buyback Claim

Step 2: Buyback Claim screen will appear. Fill in the customer details and load the item which are required to be returned. Choose the reason from LOV and click Save.

Step 3: Tender screen will appear. Choose RRN and click Save.

To check in Reports:

Step 1: Go to Reports > Sales > Returns > Buyback Claim Details - Category Itemwise

Step 2: Buyback Claim Details - Category Itemwise report will appear on the screen.

Conclusion:

A buyback claim process in RetailEasy Electronics POS would improve customer satisfaction, reduce workload for sales associates, increase efficiency, and improve environmental sustainability. The implementation plan for such a process would be straightforward and could be completed in a relatively short period of time.

FAQ's:

Q: What products are eligible for buyback?

- Only products that are currently sold by that particular Electronics outlet are eligible for buyback. The product must also be in working condition and have all of its original parts.

Q: How do I initiate a buyback claim?

- You can initiate a buyback claim through the RetailEasy Electronics POS app. You will need to provide the product's serial number, model number, and condition. You will also need to provide your contact information so that RetailEasy can send you your credit.

Q: How long does it take to process a buyback claim?

- The buyback claim will be processed immediately. You will receive your credit within 24 hours.

Q: How much will I get for my old product?

- The buyback value of your product will depend on the product's condition and the current market value. You can find out the buyback value of your product by using the RetailEasy Electronics POS app.

Q: What happens to my old product after I submit a buyback claim?

- Your old product will be recycled. RetailEasy Electronics is committed to environmental sustainability, and we believe that recycling old electronics products is the best way to dispose of them.