Purpose :- 

Contactless Dine In is a revolutionary concept that uses technology to provide a safer and more convenient dining experience for customers while also increasing operational efficiency for restaurants. By automating ordering and payment systems, it eliminates physical menus and contact with waitstaff, leading to faster table turnover and increased revenue potential. In the current pandemic situation, Contactless Dine In is a game-changer for the restaurant industry, likely to become a standard practice in the future of dining.

Benefits :-

Contactless dine-in is an innovative approach that provides numerous benefits for both customers and restaurant owners, such as enhanced safety, increased convenience and efficiency, reduced operational costs, and improved customer data collection. It reduces the need for physical interaction, minimizing the risk of spreading contagious diseases, while also providing a streamlined process for customers and staff. This approach enhances safety by reducing physical interaction and provides increased convenience and efficiency through digital menus, touchless payment options, and reduced contact with staff. Additionally, it enables restaurants to secure transactions and optimize their marketing strategies. Contactless dine-in has become an essential tool in ensuring the well-being of customers while maintaining the efficiency and profitability of restaurants.

Real time Scenario :- 

Contactless Dine In is a modern approach to dining that uses QR codes and digital platforms to minimize physical contact and increase safety, efficiency, and convenience. Customers can scan the QR code to access the menu, select their choices, and place an order which is sent directly to the kitchen. Payments are made digitally, eliminating the need for handling cash or debit cards. This system is becoming increasingly popular for both customers and restaurants.

Pre-requisites :-

Contactless Dine In is a concept that provides a safe and seamless dining experience for customers, while minimizing physical contact and maximizing safety measures. To successfully implement it, restaurants need a robust technological infrastructure, a well-trained staff, a comprehensive menu and pricing strategy, and an effective marketing and communication strategy. With these pre-requisites in place, restaurants can provide a safe and satisfying experience for customers, encouraging loyalty and repeat business.

Steps need to be followed :- 

Step 1: To start with the Contactless Dine-in, the configuration has to be enabled

Go to Settings->Configurations->Sales Configurations - Enable as Yes under Enable contactless dine-in

Four updates to be done in the Digital Menu

1. Menu - Create the Menu to be displayed

2. Menu Location - Choose the respective location and the menu that will be displayed for the location

3. Menu v/s item mapping - Map/Include the items with the categories to be displayed in the digital menu

4. QR code generation - A bar code will be generated based on the Location, Order type and Table which enables a customer to scan the code and view the menu

Step 1: Menu Creation

Go to Masters->Digital Menu->Menu- Click on Create Menu

Enter the Name of the Menu, the description and click on Save. There will be a message that the Menu is created successfully.

The name, description and status can be edited by clicking on the Edit and making the required changes

Step 2: Map the Menu to the required location

Go to Masters->Digital Menu->Menu v/s Location

The list of locations will be displayed. Click on Edit to map the menu to the required location

Choose the menu or menu's and click on Update to map the Menu to the Location

Step 3: After the Menu is created and mapped to the locations, the Items and categories have to be mapped

Go to Masters->Digital Menu->Menu v/s Item

Choose the Location, Menu created and map the items and the categories by marking as Available against the item and click on Update

Step 4: QR code generation

Go to Masters->Digital Menu->QR code Generation

To Generate the QR code , Choose the location, Order-type and Table and click on Generate

Scan the QR code from here

Step 5: Once the QR code is scanned by the user and giving the name and mobile number details an approval will be sent to the POS to accept the code from the table.

Note: If in sales configuration->Require table approval on contactless order is yes  ->Then will notify to accept the table approval

Go to Table request->Click on Accept to proceed

If table request approval not required 

Kindly Go to settings->configuration->sales configuration->Require table approval in contactless order should be as "No"->update.

Note: If disable the table request approval , then need to re generate the QR code for tables

If need Multi-language support on contactless order after scanning the qr code.

Go to settings->configuration->sales configuration->Require Multilanguage support on Contactless orders as yes ->update.

Conclusions :-

In summary, Contactless Dine In offers a practical and innovative answer to the difficulties encountered by the restaurant sector amid the pandemic. By utilizing technology to reduce physical contact and improve efficiency, it delivers a safe and convenient dining experience for patrons, while also providing advantages like cost savings and data analysis for restaurant proprietors. As the world adjusts to the new normal, Contactless Dine In is expected to become a prominent element in the dining industry, catering to the changing needs and preferences of customers.