S.No | ||
1 | Yes, validating the readiness of Facebook account is the first step. We can use the existing Facebook account if already been created. If there is not existing account, it needs to be created first. | |
2 | No, it is not mandatory to have business website. Having a website is an added advantage. If not, you need to have a social media page. If social media page is not there, it can be created immediately | |
3 | No, having a business website is not mandatory for business account verification. If we wish to create it can be create using Google My Business by verifying the business by first claiming it. Even if there is no business website, we can use the business listing on websites like Sulekha, Indiamart, Tradeindia, Justdial etc. | |
4 | Legal Business Name and Business Phone number are the two details that needs to be verified as a part of Business verification process. For this we need one proof for each of them | |
5 | Yes, getting business account verified is mandatory to increase the message limits. Once the account is created there is limit of 1000 messages with 50 unique numbers per day. Only after the business account verification, the limit is increased to 1000 unique numbers per day | |
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7 | Can we send promotional messages (Example: Buy 1 Get 1, 15% Off etc) using this integration? | |
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9 | Can we start sending the messages right away immediately after setting up the integration? | No, the messages that are to be sent have to submitted and approved by Whatsapp to send messages |
10 | Yes, there are Default templates present in Alerts portal which can be used. If needed, the templates can be customized with the required content and used. In both the cases, template approval from Whatsapp is required | |
11 | Can we send media like images, videos and documents in Whatsapp using current integration? | We cannot send images and videos for transactional messages, however image is supported in promotional templates. But we can send PDF documents along with transactional messages, as we have bundled Digital invoice license with this Whatsapp license and providing Digital invoice as complimentary |
12 | Official Whatsapp Cloud API integration is a part of Alerts product. In case of HQ, we have only one Alerts account against the HQ id, and hence single license is enough for HQ customers. | |
13 | How should we send the messages to customers? Do we have button to initiate the messages or how is the process? | No need to send the messages manually and there will not be any button to initiate this action. As soon as an action is performed, corresponding approved template will be triggered and messages will be sent to the concerned mobile number |
14 | How should we send the bills through Whatsapp? Should we send them for customers individually? | As soon as the bill is made, the messages will be triggered to the customers automatically to their respective registered mobile number. |
15 | All the templates that are there in SMS in Gofrugal Alerts, are available now in Official Whatsapp Cloud integration too | |
16 | Is it recommended to use the existing number with Whatsapp installed, for the current Official Whatsapp integration? | No, it is better to use a new number in which Whatsapp is not registered previously |
17 | Can we use the existing number in which Whatsapp is installed at any cause? What is the process for it? | Yes, in extreme cases existing number can be used. But we need to take the backup of the Whatsapp account and delete the account completely to start using that number. It may take maximum upto 90 days to delete Meta to delete the account from their server, and only then the number can be used again |
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19 | There are no free tier for business-initiates messages (messages initiated by our customers). As per Meta, billing for messages starts right from the first message trigerred | |
20 | We need to add Credit card details for payment method addition | |
21 | Is it mandatory to add the credit card details? | Yes, adding the credit card details is compulsory step now, that should be done during the implementation itself. If not done, messages will be trigerred but will not be sent as it will be blocked by Meta |
22 | Can the end consumers reply back to the Whatsapp message? | Yes of course they can reply back. But it cannot be seen by our customers as of now till chatbot integration is done for 2-way communication |
23 | Suppose there are some remaining message limit that are unused, should the customer buy the message packs again? | The unused message limit will be carried forward to next year once the subscription renewal is done> No need to buy it again if they already have some unused limits in hand |
24 | Can the customers choose to which end users messages should be sent? | No, as soon as a transaction is made like bill save, message will be automatically sent as per the approved template content without the need of any manual click. Manual selection to decide if messages should be sent or not cannot be done |
25 | How many promotional messages can be sent at one once? | Maximum allowed row count is 5000 |