How to update Single Point of Contact from myGofrugal app?

Do you know what is SPOC and is the purpose of SPOC in MyGofrugal?

 

In the context of the myGofrugal app, the acronym SPOC stands for Single Point of Contact. The purpose of having a designated SPOC in the app is to establish a central point of communication and coordination between the app users and the support or customer service team of Gofrugal.

 

To update a single point of contact (SPOC) in the myGofrugal app, follow these steps:

 

Step 1: Open the myGofrugal app on your device. Log in to your account using your username and password.

Step 2: Once you are logged in, navigate to the "Menu" section of the app. Look for an option "Product Delivery".

Step 3: Tap on the option "SPOC" to update your Single Point of Contact.

Step 4: You will typically see a current SPOC name and number. Click on the "Edit" icon which is usually represented in pencil format.

Step 5: Provide the updated details for your SPOC, such as name, phone number or any other relevant information. Double-check the entered information for accuracy.

Step 6: Once you have entered the correct details, save the changes.

After saving the changes, your single point of contact (SPOC) will be updated in the myGofrugal app.

Conclusion:

MyGofrugal app plays a crucial role in providing personalized assistance, effective issue resolution, and facilitating smooth communication between users and the Gofrugal support team, ultimately enhancing the user experience and customer satisfaction.

 

FAQs

 

How often the SPOC can be updated in the myGofrugal app?
Ans: Customer can update your SPOC in the myGofrugal app as frequently as needed. There is typically no limit on the number of times to update customer's contact information.

 

Is it possible to have multiple SPOCs assigned to single account in the myGofrugal app?
Ans: No, the app typically allows for a single designated SPOC per account. However, if you require multiple points of contact, you can reach out to Gofrugal customer support to discuss your specific needs and requirements.

 

Is it possible to update SPOC's phone number and email address separately?

Ans: Yes, you can update your SPOC's phone number and email address separately in the myGofrugal app.

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