If a customer places an order to your store through the buyer application (Eg : PAYTM) you can check the order in the Integration portal. You can view and acknowledge the sales order in the Integration portal and also intimate the delivery partner to pick up the order from your store to the buyer.

Here are the steps to be followed.

Step 1:Go to the Integration portal - www.integration.gofrugal.com

Step 2: Login to the Integration portal

              Email ID: Email id registered with Gofrugal integration

              Password: Sample password

Step 3: Now select the ONDC protocol section under "Your Addons".

Step 4: You are successfully logged in to the ONDC protocol Integration portal.

Select options  

Select Transactions > Sales Orders.

In the Sales order screen, you can check all the orders placed by the buyers under the 'PENDING' section.

Step 5: You can now acknowledge the order after viewing the order details by clicking on "Acknowledge".

Step 6: Once you have acknowledged, Complete packing the order and billing by converting the SO by pressing (Shift + F3) LOAD SO in the Bill entry screen.

Step 7: Now, intimate the Delivery partner to pick up the order by clicking on "Ready to ship". Once done, the delivery partner will reach your store and pick up the order

.

Important note: *The delivery partner will not know about the order if the order is not marked as "Ready to ship"*

Once the delivery partner delivers the order, the status will get updated.

Cancelled: You might have to cancel a received online order on some occasions such as

A) When the Shop is too busy

B) When the items are out of stock

  You can cancel any order by clicking the "Cancel" button.