If a customer places an order to your store through the buyer application (Eg : PAYTM) you can check the order in the Integration portal. You can view and acknowledge the sales order in the Integration portal and assign a delivery personnel to delivery the order to the buyer.

Here are the steps to be followed:

Step 1 :Go to the Integration portal - www.integration.gofrugal.com

Step 2 : Login to the Integration portal

              Email ID : E mail id registered with Gofrugal integration

              Password : Sample password

Step 3 : Now you are successfully logged to the Integration portal.

Select options  

Select Transactions > Sales order.

In the Sales order screen you will be able to check all the orders placed by the buyers under the "Accepted" section.

Step 4 : You can now choose to pack the order after viewing the order details by clicking on "Pack"

Step 5: Once you have packed, Start the billing by converting the SO by pressing (Shift + F3) in the Bill entry screen.

Step 6: Once the order is packed and a bill is made, click on "Ready to ship" and assign a deliver personnel to deliver the order to the buyer.

Step 7: Once the delivery picked up the order from your store for delivery, you can select the "Out for delivery".

Step 8 : Once you get the confirmation from delivery personnel about the delivery, click on "Deliver" to mark the order as "Delivered".

*It is important to mark the order status as "Deliver" immediately after the delivery. Because the payment for those orders are done based on the order status. So it should be given priority.*

Cancelled : You might have to cancel a received online order during some occasions such as

A) When the Shop is too busy

B) When the items are out of stock

  You can cancel any order by clicking the "Cancel" button.