Learn to use conversion at the time of Sales Return.
Use conversion at the time of Sales Return:
Purpose:
- Track inventory accurately: When a customer returns an item, converting it to a different item helps maintain accurate inventory levels. This is because the returned item is removed from the original stock and added to the stock of the new item.
- Improve customer satisfaction: By offering conversions, businesses can provide customers with a more flexible and convenient returns experience. This can help to improve customer satisfaction and loyalty.
- Reduce returns processing time: Conversions can streamline the returns process by eliminating the need to restock the returned item and process a new sale for the replacement item.
Benefits:
- Increased sales: Conversions can lead to increased sales by encouraging customers to exchange a returned item for a different one rather than simply returning it for a refund.
- Reduced waste: Conversions can help to reduce waste by preventing returned items from being thrown away or returned to the supplier.
- Improved inventory management: Conversions can help businesses to better manage their inventory by providing data on which items are most frequently returned and what items customers are most likely to exchange for.
You know how to use the conversion feature in Purchase Sales and all other screens; now let us check how to do sales returns using the conversion feature.
Suppose you have sold some item using conversion, let's say you sold 2 boxes of 20-20 BTR Biscuit 45G. Later, the customer came with 2 packets stating that those were all broken or some problem was there. Let us check how to do the sales return entry for the same.
Step 1: Go to Sales > Sales Return
Step 2: Press Enter in the Bill No field and choose the sales bill to return.
Step 3: Press the Alt + Shift + F12 [Revert Conv] keys together.
*** Note: Key combinations may be different in your system. You can rearrange the key setting as per your needs.
Step 4: Click on Yes when the below popup comes. This action will revert the conversion process and make the Boxes to Pcs.
Check the below screen. After the Revert Conv process, the 2 Boxes became 40 Pcs.
Step 5: Select the desired tender option you wish to return and save the bill to complete the process.
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