1. When there is an online order received, how do i see the order

A: The orders will be available under Online orders in the servquick menu

2.  Is there a limitation on the number of orders

A: Number of items that can be added online are 400 items and 30 categories which are supported in the online portal

3. I have some new items added in the menu and want them to be added for online also. Can i do that

A: Yes you can add items to the online menu. Mark the item as applicable online, mark the category as online and the modifier if any applicable also as online. After these items are synced, they will reflect in the online portal

4. Will I get access to the integration portal

A: No, access will not be given, you can see the orders and process it from pos. Only the admin will have access of integration portal.

5. I was managing my orders separately, now after integration, can i continue with the same items that were in the online menu

A: Yes you can continue, but you need to give details of the items, their food type (Veg, Non-veg, Egg or None), food description recommendations if any

6. After the order is accepted can i print the invoice

A:  After accepting the order, the "Food ready" option will be displayed. Click on food ready, so that bill/invoice will be printed.

7. Without marking Food ready can i process the order.

A: No, you have to mark Food ready and then proceed.

8. Will i be able to see the item name with the modifier in the online orders in pos

A: Yes, you can see the items with the modifiers applied provided these are already marked and applied to online in pos and synced in integration portal

9. I want to include packing charges for the online items. how can i do that

A: Yes you can add these charges to the items. You need to send us the packing amount details for items and we will configure it in the integration portal

10. Where can i set my store timings

A: Under manage store you need to toggle the store on/off as per The store operation timing given to the aggregators. For eg. if the store operation timing is given as 10a.m to 10p.m to the aggregator, the store toggle has to be done within this time only.

11. If there is no stock for a item, should i mark this as No on a daily basis

A: Not required, once the stock is turned off for a item, it will be in turn off mode till you choose to turn it on after the stock is received

12: In the Dashboard will the Net sales shown include the online orders also

A: Yes, all the sales done are included here

13: I have different prices for counter and online sales. Should i create this in Price book

A: You can create the price book with the details of items and the new prices

14: I do not want some items to be shown online, should i inactivate the items from pos

A: Yes to need to mark the item applicable as No and the menu sync has to be done in the integration portal

15.If transfer out and transfer in print option were in disable

Go to Receipt configuration->Enable Transfer out print & Enable Transfer out Delivery Print should be Yes and update.

16.If the node user getting the Permission denied pop up in the screen.

The respective menu option were disabled for the user.

17.The pop up"Sales cannot be used in multiple tabs"

In sales tab , it will not allow open the duplicate sales tab.