OrderEasy FAQs

OrderEasy FAQs

1. Can customers set a different price for online and offline?
       
        A. No. Whatever price customer sets in the POS, the same will be reflected in the app.

2. Can consumers get real-time status updates?
      
       A. Consumers will get notified through push notifications for two status i.e pending and completed

3. Will GOFRUGAL assist the customers in the image uploading process?
      
       A. No. Consumers should download the images from google and upload.

‌4. If the POS loses its internet connectivity, will Order-Easy work?

      A. Yes. Consumers can place the Orders at any time. Customer will have to sync in the integration portal when the POS retrieves the internet connection. The orders will be synced.

5. Can you change the Minimum order value and delivery radius later?
    
      A. Yes. At any point in time, it can be changed and the same will be applied to the app immediately

6. Will the app be available in the app store also?
     
      A.  Yes, the app will be uploaded in app store also provided you own an app store account. Click here to set-up your app store account http://community.gofrugal.com/portal/en/kb/articles/steps-to-create-appstore-account-for-ordereasy

7. Is the Sync process automatic?

      A. Yes. If the retailer has enabled scheduler for the sync process, then the sync will happen automatically as per the time set.

8. Can the consumer cancel the order?

      A. Yes. Consumer can cancel the order in the OrderEasy app. Same can be seen in "My Orders" menu in the app

    • Related Articles

    • What are the general configurations of OrderEasy app in integration portal?

      Go to configuration -> OrderEasy app configuration There are 4 types of configuration in the screen: 1. App configuration 2. About us 3. Multilanguage configuration 4. Payment configuration 1. App configuration: Retailers, according to their business ...
    • What is GOFRUGAL OrderEasy?

      GOFRUGAL OrderEasy is a dedicated online ordering application for customers to place orders to your store. The OrderEasy app is developed for our customers who lack the facility, knowledge, medium or resources to make their presence felt on the ...
    • How can the customers Re-order in OrderEasy app?

      Oftentimes, consumers want to re-order the same set of items. For example, a patient might want to place an order of the same medicines every week. Or, a consumer might want to order 10 packets of milk every day. In these situations, consumers might ...
    • How to configure Banners and news in OrderEasy app?

      In most online shopping apps, we can see banners and news scrolling on the home page. Retailers want to display some promotional banners in their app and also want to communicate to their app users about their services, offers, information etc... The ...
    • How to share details and raise a request to GOFRUGAL for the app development?

      Once the Playstore/App store account creation is done and an invitation is sent to GOFRUGAL development team, user can share their app details required for the publication through their MyGofrugal app. Step 1: Update the MyGofrugal app from the ...