When an order is marked as "on hold," it means the progress has been temporarily paused. This can happen for various reasons, usually related to preparation or readiness issues on the customer's side or specific circumstances within the business process.
Here are some common reasons why your order could be on hold.
Hardware not ready/issue: The necessary hardware for the installation is not ready or there is an issue with the existing hardware.
Master data not ready: Essential master data, such as item, supplier, and customer information, is not yet compiled or ready for migration.
Trainee not ready: The designated trainee or representative from the customer's side is not prepared or available for the training sessions.
Product not fit/gap: There is a mismatch between the product’s capabilities and your business requirements, necessitating a review or adjustments.
Customer business closed: Due to unavoidable circumstances, the business is temporarily closed, impacting the installation or implementation schedule.
Customer request: Customer requested we put the order on hold due to some specific reasons.
How to resume your order
If your order is on hold, it’s essential to address the underlying issues as soon as possible. Here’s what you can do:Connect with your dedicated account manager
Review the hold reason
Take necessary actions
Contact information
Please do not hesitate to contact your dedicated account manager for guidance on resolving the issues and resuming the order process. They are your primary point of contact and will help you navigate any challenges.
Your cooperation and prompt action will help us serve you better and meet your business expectations efficiently.
Thank you for your understanding and cooperation!