1. I have 3 locations. Can a user create an other for a location apart from his location.

A: Yes, an user can create order across locations. To do this you have to enable the configuration create cross order location for the respective user under Users and permissions

2. Can i change the email id for the user. Can any user change the id?

A: Yes email id can be changed. The permission is restricted to the Admin user only

3. I follow the fiscal year Jan to December. Due to certain circumstances, can i change the fiscal year start to April. When and how can i do it

A: No, we do not have a provision to change the fiscal year

4. I operate a business where i have both branches and franchise locations. Can i create them separately

A: Yes, you can create the branch and the franchise outlets under locations by choosing the business type under locations

5. Can i create order types like Dine-in a/c, Dine-non a/c etc

A: Yes you can create these with the required details

6. I have two locations and i want to set differents prices for the items. Can i do? Alos i sell items online and want to have different prices for them. How do i show that

A: Servquick has a feature of creating a price book giving details of items, location and setting the new prices. You can create a price book and give the new prices for the location and online items

7. The receipts i generate for billing has to be in a format. Should i send you the details and the format?

A: No we have set templates for sales, kot, refunds, transfers etc. You can choose from these set the template. In case there is something else that needs to be added, you can send us an e-mail giving the details of the addition in the template, We will work on it and give the new template

8. How do i make payment for the licence

A: You can make the payment through the subscription page or by getting a proforma invoice and make the payment. You can also make payment through your mobile using MyGofrugal app

9. I have paid for the add-on. Can i start using them

A: Yes, enable the configuration and enter the required details and start using.

10. What is the Impact of editing the company info

• Company details can be edited under Settings->Organization->Company info

• The Impact of editing will be on Sales, Bill prints, Receipts, Purchases, Transfers and Reports

11. What is the purpose and How to set the system Time Zone ?

Purpose: To have synchronization in the billing

• Servquick is a cloud product. The timezone setting is essential for the sync to happen

• The system timezone should match so that the there will be synchronization in the billing

• To set the time zone Go to Settings->Locations->Enter the time zone

12. How to map print in offline?

• This is done in locations where the print templates are selected

• In a browser, offline billing in available Servquick

• With the help of this feature in Servquick you can only make a sale bill in offline mode

• This can be checked when switched to online mode.

13. Servquick Addons

The addons which are there in Servquick are:

• Whatsnow - An app to get real time information about your store remotely

• Food Aggregator - Manage the online order from different portal like Swiggy, Zomato though servquick pos

• Tally Integration - Export data from POS and import it into Tally

• ServJoy - Restaurant order taking app

• Ordereasy - An app to create your store online, take online orders and make presence in the online market

• Mall Management Integration - An API link will be shared to the customer, who extract the Sales data across the location based on the condition applied

• Capillary Integration - Allows you to syncronize the sale and customer details to third party domain, based on the condition applied the loyalty points get applied to the customer

14. Account Info details - License payment

Account Info details are available under Settings->Subscriptions->Account Info.  In this we can find the details of the licence subscription

• Buy - In this we can get about the current plan. You can also purchase additional licence from here by upgrading from here

• Order History -  Details of the order with Order number, Date and Amount

• Invoice History - Details of Invoice number and amount

• Receipt history - Details of payment done with Receipt number, amount and mode of payment

15. Can I disable receipt print and KOT print from sales

Yes, you can disable the receipt print and KOT print based on order types created from Settings

• Go to Settings-->Taxes-->Order types-->Disable or Enable Require Receipt Print, thus remove the receipt print from sales screen based on order types

• Go to Settings-->Taxes-->Order types-->Disable or Enable Require KOT Print, thus remove the KOT print from sales screen based on order types

16. User not able to log in

When a node user tries to login from same or another device but not able to log in, enable the Re-register permission for the user under Settings->User & Permissions->Users

Use the admin login credentials and enable the Re-register permission for the user as below

17. The items added in item master is not showing up in Price book for price changes

A: The items which are specified as weighted item (eg : item mapped with UOM - Kg & Sub Uom - Gram)in item master will not be shown up in price book for price changes. Thus they have conversion applicable. In such case the user can change the UOM - Units & sub Uom - Unit in item master and then do the price book updation

18. What will happen if i unfortunately reset or reinstall the app from tab

A: If either reset or reinstall as been performed from Servquick app, your data remains the same on the respective reports only the session history and transaction history from receipt screen will not shown up

19. How to remove password restriction for the modules for the user

A : To remove the password restriction enable the particular module for the user from Permissions-->Menu

Note : The Admin user password as to be entered if the restriction is enabled for users

While closing the session if getting the error to close the held sales or table orders

A:Hold bills to be cleared before closing the session and table order need to be settled to close the session.