Telephonic orders

Telephonic orders

Purpose: This feature helps to process the call centre orders in efficient way. Upon receiving the orders from the customer through telephonic call. The POS user is allowed to place the order to the nearest restaurant of customer location based on postal code to desired POS location. The respective POS location will be notified with sound alert notification along the kot print.


Benefits: Making a easier way for customer to place order through the telephonic call  and increasing the sales.


Real Time scenario: When the customer placing the order through the telephonic call (Customer care number) .The Telephonic Pos user will place the order fill the delivery details and pick up details to nearest restaurant location . It will create as advance order to respective location . The order will be notified through sound alert notification and Kot will be generated to respective kitchen.


How to enable the Telephonic configuration


Step 1: Go to settings->configuration->sales configuration

 

 

Step 2: Sales configuration->Enable the "Require Telephonic order management" and save

 


How to enable the telephonic orders in order type

 

Step 1:Go to setting ->Taxes ->Order type

 

 

Step 2:Edit the "Respective location" in order types

 

 

Step 3:Choose the order type Example we will take it as "Dine in" and enable the "Telephonic order" and update.

 


How to give Telephonic order access to user

Step :Settings->users and permission->user->select the user from existing or create the user->enable the access telephonic order

 

 

Flow of placing the order:

 

Step 1:Go to sales screen->add customer->Telephonic user will get the pop up of "delivery and pick up details"

 

Step 2 : After filling the details and give proceed to order

 

 

 

Step 2: Fill the customer details in delivery like "Name, Phone number , address, postal code" And choose the location as which location going to place this order.

 

 

Step 3 :  select the item to card  which placed by customer through the telephonic call and "proceed to order"

 

 

 

Step 4: After telephonic user given Procced to order , particular location user will get the notification in online order processing screen to "Accept or Reject"

 


 

 

Step 6: Once the order accepted The Kot will be generated to respective kitchen.

 

Once the item prepared , you can click on sales bill print and completed the order

 


 


Refer the Reports

Go to Reports->sales summary->sales details by order type


 

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