The Eye_FAQ

The Eye_FAQ

Frequently Asked Questions of The Eye:

1. If primary supplier is not available, how to change the supplier and give reorder to them?

Ans: Use the Adhoc purchasing option on the supplier wall or the alternate supplier for the same.

2. How to give reorder for the child product? (Repack product)

Ans: Manual reordering for child items is not a practice in retail. Order will be processed for bulk items, and it will be done by The Eye based on the movement and forecasting.

3. How to edit the article's purchase rate from The Eye?

Ans: When raising a Purchase Order in The Eye, users have the option to edit the cost of the item. The system automatically populates the cost based on the user's last purchase or from the price master, depending on the setup. If gatekeeper margins are set, the system validates the purchase margins and adjusts the cost if necessary to meet the minimum margin requirements. Alternatively, users can use the base system to set their own margins.

4. How to set the supplier schedule?

Ans: Here are the steps to add a new schedule to the supplier wall:
Step 1: Log in to the system and navigate to the supplier wall.
Step 2: Click on the "more options" menu and select "schedules".
Step 3: Click on the "Add new" button. [there is an option to import also]
Step 4: Enter the following information for the new schedule:
Holding days: The number of days you want to hold the inventory before releasing it.
Lead time: The time it takes for the supplier to deliver the inventory to your location.
Schedule Type: The type of schedule (Weekly, Monthly, Week & Day, Nth day, Days after PO, and Alternate day).
Schedule: The number of days required for walk-in delivery.

Provide a unique name for the schedule as a slug (a short, unique identifier).
Click "Save" to create a new schedule."

Note: Expiry lead time offset (buffer from lead time for PO expiry), min order worth, deviation threshold, inclusions, and exclusions can also be given. This is the first step during the implementation of The Eye. Therefore, experience this once.

5. How the PO communicate to the supplier?

Ans: When creating a purchase order in The Eye, you can enable the 'send email' checkbox to automatically notify the configured supplier contact via email. The system will send the PO to the email address associated with the supplier's contact information.
Alternatively, you can choose to manually download and transmit POs by following these steps:

Navigate to the purchase order page.
Click on More options.
CSV download.
Once the file is downloaded, you can send it to the supplier.
The PO can also be sent via WhatsApp and Telegram if integration is done (3rd party) through the API. Purchase order page -> menu -> Print PDF / CSV]

6. How to send PO to the supplier manually by download?

Ans: Supplier Wall > History > Click on More actions and CSV download to download PO in CSV/PDF format.

7. What is Underservice, Overservice and Unservice?

Ans: These services denote the last supply performance of your supplier, making it easier for you to review the purchase.
UNDER - The last supply was below the requirement.
OVER - More articles were delivered than the ordered quantity.
UNSERVICE - The supplier failed to deliver some products in the purchase order.

8. How does the eye pick the cost of an article?

Ans: The Eye will take the cost price from the previous purchase invoice or from the price maintained in base product.

9. Does The Eye provide analytics for inter-store transfers?

Ans: Type "Inter store transfers" in the chat window,
The Eye will give recommendations to transfer for PA, FT and DSD articles, for example:
You have 0 transfer recommendations for put-away articles!
You have 3194 transfer recommendations for flow-through articles!
You have 73 transfer recommendations for DSD articles!
I have identified 0 products in various stores that you are better off liquidating via in-store clearance or supplier returns rather than inter-store transfers. By clicking on the link, customers can take action.

10. Is it possible to try and experience The Eye for our business before implementing?

Ans: Experience a new way of learning by signing up for our free platform at https://peekaboo.delium.io. With our platform, customers can explore a variety of interactive learning experiences that will help them master new skills and knowledge. After registering, the customer will receive login credentials to access the experience environment at https://xperience.delium.io. Our experienced team is always available to provide support and answer any questions you may have.

11. How does the system executes planning for perishable products with short lifetime?

Ans: Fresh products can be classified like,
the products can be classified into the following bins:
1-day bin: Green leafy vegetables, some varieties of milk, bakery products like cream buns, puffs, samosas, etc.
2-day bin: Milk, curd, bread, and bread-based bakery products, cream cakes, and most dairy products.
4-day bin: Root vegetables like potatoes, onions, coconuts, fruits like apples, pears, etc.
7-day bin: Dry snacks like chips, biscuits, and dairy products like paneer.

Not applicable: Other food non-food products FMCG general merchandise, etc.
To configure the bins, follow these steps:
Step 1: Go to the main menu.
Step 2: Click on the flight plan.
Step 3: Click on the system levers.
Step 4: Click on the FRESH ASSORTMENT OVERRIDES V2.
Step 5: Click on Add New.
Set the max holding days based on the bin classification mentioned above.
It is recommended to schedule the supplier daily to raise orders.

In summary, it is important to classify products based on their shelf life and store them in the appropriate bin. Fresh assortment products require more frequent service and should be stored in smaller batches to avoid stagnation. It is also important to ensure the one-delivery-per-PO process to streamline the ordering process.

12. Will the supplier be able to review his excellence report?

Ans: Yes, By creating a preassigned URL in the supplier wall, the excellence report can be then shared with the supplier via WhatsApp or email. [supplier wall --> menu --> sharing --> Generate link --> copy and share link]. (They can see their walk-ins and supply performance, but certain analytics such as margins will not be shown).

13. Can The Eye send separate PO's for each store?

Ans: For DSD [Direct Store Delivery] product types, store wise order will be raised separately. All DSD, PA and FT orders also raised centrally, and it is central and store wise is sent automatically by The Eye based on these types.

Ans: The Eye is designed to automatically detect demand based on previous sales trends, making it a great fit for your company. However, since Muhurtham or any local festival or auspicious day spikes can vary, predicting them with precision may be a challenge. To accurately capture these trends, we would need to analyze sales data to better understand sales trends and demand spikes. Based on this information, we can fine-tune our system to more accurately predict and respond to changes in demand.

15. Is it possible for The Eye to give recommendations for schedules with varying lead time of 30–45 days?

Ans: Lead time can be configured while configuring the schedule for the supplier [in Supplier wall - Menu - Schedule], The Eye will automatically consider while raising the order and forecast the qty to order.
Lead time can be configured while creating schedules. The interesting part is that The Eye will autocorrect the lead time by studying the time period between raising order and making inwards (GRN).
The Eye does the autocorrection based on the order to supply and GRN entry time.

16. Does the system automatically raise the PO?

Ans: Yes. In Autopilot mode. Once the customer is confident about the reordering recommendation given by The Eye, they can enable Autopilot in the supplier wall, then The Eye will raise PO automatically - No human intervention is required.

17. Is it possible to review the supplier's performance using the Eye?

Ans: In Daily News - Supplier Service Excellence widget,

The supplier service excellence tracker is a valuable tool for businesses to monitor their supplier performance and take corrective measures in a timely manner. It provides a clear picture of the planned purchases versus actual receipts, along with a breakdown by replenishment mode and service group. The service groups include As Per Plan, Expired, Un Planned, Dumped, Un Ordered, Unserved, and Underserved.

The As Per Plan group represents suppliers who have delivered the exact products and quantities as requested by the business, while the Expired group includes purchase orders that have gone unserviced due to expiry. The Un Planned group indicates that the supplier has serviced the business without a purchase order, and the Dumped group signifies that the supplier has delivered more products than requested, resulting in the stock build-up. The Un Ordered group includes products that were not part of the purchase order, while the Unserved group represents purchase orders that were not fulfilled by the supplier. The Underserved group indicates that the supplier has delivered fewer products than requested.

The Eye is particularly useful for businesses to identify bad supplier behavior and take corrective measures to prevent unwanted stock build-up or out-of-stock situations. The ABCX filter enables businesses to focus on products that are important to their customers. Additionally, the tool allows users to interact with the pie chart and view supplier and purchase order details. The Eye's reporting feature provides the option to receive daily email reports for interested supplier service buckets. Overall, the supplier service excellence tracker is a valuable tool for businesses to monitor their supplier performance and take corrective actions in a timely manner.

18. Can the articles be created in the eye itself rather than using the basic system?

Ans: No. New product/item/article creation should be done in the base product/ERP software.

19. What is the basis of calculation for the Eye's forecast?

Ans: The Eye forecast the required qty of the item with multiple data sets and strategies. The Eye has several forecasting strategies that take into account historical sales data, trends, and seasonality to predict future demand. These forecasts can be generated on a weekly, monthly, or fortnightly basis depending on the customer's preferences. The Eye also offers the ability to adjust these forecasts manually based on any additional insights or knowledge the customer may have.

20: Is the Eye operating using the automated consumption level or MBQ?

Ans: No. Not required to set MBQ [minimum base qty], The Eye is AI/ML/Data science-based tool which will identify the demand, current stock and forecast the requirement and help raise orders.

21. What are the alternatives to carry out the reordering in the Eye in circumstances like recurrent expiry or poor supplier service?

Ans: Customers must track expired and skipped POs and raise alternate PO [ Adhoc PO from supplier wall] to avoid this situation and avoid stockouts because of poor service by the supplier(s). Raise PO from alternate suppliers.

22. How does the Eye perform, forecast for new articles?

Ans: To know what algorithm forecast is done:
The Eye forecasts new articles based on the MRP limits configuration that is set as the default for all articles, as well as the new article store limits setup that is set specifically for each article.
Go to Flight Plan --> System levers.
Search for "new article store limits". There you can set min and max for each article at each store.
From the same System levers screen, enable the configuration "Articles New Articles Enable Limits".
From these 2 The Eye will pick up.

Ans: The Eye allows for overriding certain master datasets, it is important to use your base product to modify any changes or additions to your master data to avoid issues with recovering your updates in the future. Your base system should be the single source of truth for master data in your business, except in unavoidable situations. By following this best practice, you can ensure that all systems in your business are working with accurate and up-to-date information, which can help to minimize errors and increase efficiency.

24. Is it required to set the MOQ manually every time there is a sales spike in my business, or will the eye do it automatically?

Ans: MOQ [Minimum Order Quantity is not necessary to set manually. By analyzing historical sales data, The Eye's AI model can identify patterns and trends in consumer demand for each individual product. This enables the system to make accurate predictions about future demand for each product and adjust inventory levels accordingly. The Eye's AI model can also incorporate external factors that may affect demand, such as seasonality, promotions, and market trends. By continuously learning from new sales data, the model can improve its accuracy over time and help retailers optimize their inventory levels to meet customer demand while minimizing excess inventory and stock-outs.

25. Can I set up supplier article mappings in The Eye itself?

Ans: It is good practice to configure all master-related information, including primary suppliers, in your POS system as the single source of truth for your business. However, in some cases, it may be necessary to override the primary supplier for certain articles in The Eye. This can be done using the primary supplier override widget. It is important to note that any changes or additions to master data should be done in the base system to prevent issues with data recovery in the future. While overrides can be useful in certain situations, they should be used sparingly and with caution to maintain the integrity of your master data.

26. How to view stock picture for the different stores?

Ans: To find the overall stock picture for business store-wise, go to Flight plan --> System levers.
Search for Pareto Analysis. There you can see stock picture store wise.
Alternatively, you can also go to Continuous Implementation --> Assortment Control.
You can find the active products also under Product activation under the same Continuous implementation screen.

27. How to ignore a certain assortment from transfers for a store?

Ans: You can deactivate the subset of assortments at one store in the system levers.
Menu > Flight plan > System levers - Search for Purchase deactivations to deactivate the product.

28. How to deactivate a certain assortment/Item from a store?

Ans: You can deactivate the subset of assortments at one store in the system levers.

29. How to find articles that are selling in one store but not in another?

Ans: Type "dormant articles summary" in the chat window, get store-wise dormant product details, can categorize based on supplier or category and get the value.

30. Can I raise transfer again at the end of the day in case I want to change the transfer quantities to avoid stock outs?

Ans: Another transfer is not required, reviewing of the qty is to be done.

31. Can I set up the transfers for different timings on the same day from various assortments?

Ans: No, not possible. 
Although, can go to Flight plan --> System Levers. Search for Warehouse Transfer Calendar. There you can understand how the transfers are set up at the category level. Kindly experience it for better clarity.

32. How do I control the assortment only at one store?

Ans: Go to Menu > Continuous Implementation > Sys Training > Article Deactivations

Prepare a CSV with 4 columns (with a header) entity_type, entity_id, store_type, and store_id in the exact same order.
Boolean fields should be in lower case (not in the Excel default upper case). eg: 'true/false'. Store type should be in ('root', 'cluster', 'store').
Zip the CSV file and then upload.

Or download the sample template for CSV.
Then add the file and click on Upload.
In the reordering screen, there will be a break-up of demand for each store. There you will find this will not be considered for the store in which you made the item inactive. You will be able to experience it only the next day after the night sync happens.


33. The fresh tag comes up for some articles, even if the hierarchy is correct for a non-fresh article.

Ans: For the perishables items, there is a configuration in System levers that allows us to infer the time period between successive GRNs for items and consider them as perishables. This will be turned on by default.
The configuration is "Perishables auto-discover."
Go to Flight plan --> System Levers.
Search for 'auto infer'. You will find this configuration.

34. Will orders still have articles that have negative stock?

Ans: The default setting of The Eye is that The Eye won't raise orders for these articles. It is configurable to consider the negative stock as 0 and raise it if required.
The configuration is as follows:
Go to Flight Plan --> System levers.
Find the configuration "Forecasting reordering No order on Negative inventory."


35. Will transfers be raised to a store marked as warehouse?

Ans: Yes, directly not possible but we have a configuration to do that as well. 
Go to Menu > Flight Plan > System Levers and search for Warehouse as Store.  See the screen shot for your reference. 


36. Can I edit the autogenerated PO by autopilot option of The Eye?

Ans: Yes, we can edit it in POS, but the changes will not reflect in The Eye.

37. What are the maximum users supported by The Eye?

Ans: 20 Users.

38. From where The Eye's users get created?

Ans: From the User Mapping Screen of the POS. Whichever users are mapped there, will reflect in the Eye automatically. By default, the Admin user will be mapped automatically.

39. In which condition the supplier mapping needs to be changes from primary supplier to secondary supplier?

Ans: There are 3 conditions which are as follows: 
1. If items are not available from main supplier, then we need to map the secondary supplier and do Adhock Purchase Order.
2. If a supplier closes their business for a specific Manufacturer, then the manufacturer appoints a new supplier. Then also we need to do the secondary supplier mapping for all the products in the base product.
3. If secondary supplier is providing better price, offers, hospitality than primary supplier.

    • Related Articles

    • The Eye - PC - Wikipedia

      The Eye - PC - Wikipedia What are the supported base products for The Eye? What are the Verticals supported in The Eye? Currently, The Eye is only supported for Rpos6: SP6.5.9.1_86 & for Rpos7: RC344 and above. For HQ: RC67.98 and above. Manage Easy ...

    • The Eye Sales-Wikipedia

      **In this article you will get to know about the following topics** Benefits & Purpose of The Eye Registration process on Himalaya Types of Product Supported by The Eye Target Audience – The Eye Types of Business-Supported by The Eye Eye Deployment- ...

    • Flow 1: Activating The Eye trial from Gofrugal POS

      What are the new enhancements done between The Eye and Gofrugal POS? The Eye has been integrated with Gofrugal POS & GoSecure so that login automation can be done automatically in The Eye from the Gofrugal POS & also the data can be fetched from ...

    • Activating Trial & Subscription of The Eye in HQ

      The Eye – PO Ordering AI Trial Period for HQ: The trial period is the key to unlocking the immense potential of The Eye – PO Ordering AI application without commitment. For a limited time, you can harness the power of artificial intelligence to ...

    • Flow 6: Opening The Eye dashboard from Gofrugal POS

      Opening The Eye Dashboard: Step 1: When the data is ready in The Eye, we will just click on the "Dashboard" option and The Eye will open automatically. Note: The Dashboard is nothing but the Daily News page of The Eye. Step 2: By clicking on the ...