What is My Pendings? (Customer side)

My Pendings has 2 sub-divisions known as

• Pending Status Update

• Pending Patch Update

Pending Status Update:

This means the customer has to update or provide further details on the issue faced by him. Only then will the support team be able to provide a faster solution. If the customer fails to update the status, it will then be shown as pending.

Pending Patch Update: 

If the customer fails to update the product for the ticket he has raised, then it will fall under this category. He must update the POS to get this removed.

Benefits:

• Allow users to take control over the status updates.

• Helps users stay informed and interact with the support team more efficiently.

Please follow the steps to know more about My Pendings:

Step 1:

• Launch the MyGofrugal app on your device.

• Log in to your account using your credentials.

• Once logged in, you will be directed to the main dashboard of the app.

• Look for the "My Pendings" tab located in the main menu or navigation bar. Tap on it to access the My Pendings section.

Step 2:

• After accessing the My Pendings section, you will see a list of your pending tasks, orders, or activities under Pending Status Update and Pending Patch Update.

    

Step 3:

• The list of tickets includes various details such as outlet name, business impacts, due date, priority, and status.

Step 4:

• To update the status of a pending task, locate the task within the list.

• Tap on the task to open its details or options.

• Look for the "Change Ticket Status" option to mark the task as completed, in progress, or to set a custom status.

• Select the appropriate status to update the task.

       

Once you made the necessary changes to the task details, click on the "SUBMIT" button to save your modifications.

Conclusion:

My Pendings feature in the MyGofrugal app allows users to track and manage their pending tasks, orders, or activities in a centralized location. It helps users stay organized, prioritize their work, and ensure timely completion of pending tasks. We hope this guide has been helpful in assisting you with managing your pending tasks effectively.

FAQs

1. Is it possible to escalate tasks in My Pendings?

Ans: Yes, MyGofrugal app provide options to escalate tasks. Look for a particular task and click on the "Menu" option, which is usually in 3 dots within the task details, and describe the reason for escalation. After making the necessary changes, click on the "Save" icon. Your task will be escalated and resolved in priority.

2. How can I add a new task to My Pendings?
To add a new task, look for a "+" icon within the My Pendings section. Tap on the icon to create a new task. Enter the task details, such as task name, due date, priority, and any additional information. Save the task to add it to your pending tasks list. 

3. Can I get notifications for my pending tasks in My Pendings?
Yes, you will get notified for each of your pending tasks. You can find it in the "Inbox" section within the app or ensure that you have enabled app notifications and granted necessary permissions for reminders to receive timely alerts about upcoming or overdue tasks.