Work Flow of Product Enquiry

Purpose:

The purpose of the product enquiry workflow in RetailEasy Electronics vertical POS is to allow customers to request information about products. This can be helpful for customers who are looking for specific products or who want to know more about a product before they buy it.

The product enquiry workflow works by allowing customers to submit a request for information about a product. The request can include the product name, the product ID, or any other information that the customer knows about the product. Once the request is submitted, it is sent to the appropriate staff member for processing.

The staff member will then contact the customer to provide them with the requested information. The information can include the product's price, availability, features, or any other information that the customer needs.

The product enquiry workflow is a valuable tool for both customers and retailers. It allows customers to get the information they need about products, and it allows retailers to provide better customer service.

Benefits:

• Improved customer service: Customers can get the information they need about products without having to visit the store or call customer service. This can save customers time and frustration.

• Increased sales: Customers who can get the information they need about products are more likely to make a purchase.

• Better inventory management: Retailers can track product enquiries to see which products are in high demand. This information can be used to improve inventory management and ensure that the right products are in stock.

Steps to process for Product Enquiry:

Step 1: Go to Customer > Master > Product Enquiry

Step 2: Customer Product Enquiry will appear. Select the Customer Name & mention the Item details along with Salesman name. Click Save.

To check for the entries for Product:

Step 3: Go to Reports > Inventory > Analysis > Product Enquiry Details

Step 4: Product Enquiry Details screen will appear. Check the Customer Name, Item Name and other details.

Limitation:

• The workflow can be time-consuming for staff members. If there are a lot of product enquiries, it can take staff members a long time to process them all.

• The workflow does not allow customers to track the status of their enquiry. Customers have to wait until the staff member has processed their enquiry to find out if they have received an answer.

Conclusion:

In conclusion of the product enquiry workflow is that it is a valuable tool that can help retailers improve customer service, increase sales, and better manage their inventory.

Here are some additional considerations for retailers who are considering using the product enquiry workflow:

• Track product enquiries to see which products are in high demand. This information can be used to improve inventory management and ensure that the right products are in stock.

• Respond to product enquiries promptly. Customers expect a quick response when they submit a product enquiry. If you don't respond promptly, they may take their business elsewhere.

By following these considerations, retailers can ensure that the product enquiry workflow is a valuable tool that can help them improve their business.

FAQ's:

Q: How long will it take for my product enquiry to be processed?

A: The processing time for product enquiries varies depending on the workload of the staff members. However, most product enquiries are processed within 24 hours.

Q: What information will I receive about my product enquiry?

A: When your product enquiry is processed, you will receive an email with the following information:

• Item Code

• Item Name

• Quantity

• SalesMan

• Stock

• Brand

• Size

• Customer Name & his details (Customer ID, Address, Mobile No. & Email-ID)

Q: What if I don't want to provide my contact information?

A: You can submit a product enquiry without providing your contact information. However, if you don't provide your contact information, the staff member will not be able to contact you with the information about your product enquiry.