General
How can you view the details of other customers through your employee login?
Introduction: Switch user provides the ability to switch between different user accounts. This feature is especially useful in scenarios where multiple employees or users need to access the system using their respective credentials. Benefits: By ...
What is the purpose of view Product Consultant profile in myGofrugal app?
Do you understand the purpose of having a product consultant profile in the MyGofrugal app? A product consultant is typically an expert or specialist who possesses in-depth knowledge of the product or service offered by the company. The purpose of ...
If a particular feature requested by customer is a market need (must to have feature), will we develop it without any additional cost ? And if so, where and how will it be visible to the customer?
Does the customer need to pay additional cost for requesting a new feature? Once the feature suggestion is received, our team will evaluate its feasibility, potential impact, and alignment with our product roadmap. If the suggested feature is deemed ...
If I know somebody who is also running a business and wants a software , how can I inform GOFRUFGAL regarding the same using MyGofrugal app?
How to refer a person who wants to purchase software from GOFRUGAL? Users can submit contact information for referral purposes. You can follow these steps to inform GOFRUGAL about your contact who is interested in their software: Benefits: Business ...
Can the videos be searched category wise? If so how?
Do you know that the videos in My Gofrugal app, can be searched in category-wise? My Gofrugal app allows the users to search for videos based on specific categories. You can follow these general steps, to determine if the MyGofrugal app supports ...
What does the term Pending status update and Pending patch update mean under My pendings option?
What is My Pendings? (Customer side) My Pendings has 2 sub-divisions known as Pending Status Update Pending Patch Update Pending Status Update: This means the customer has to update or provide further details on the issue faced by him. Only then will ...
What is the difference between feature and issue in the pending developer section?
Difference between Feature and Issue What is Pending Developer? (Support side) Pending Developer has 2 sub-divisions known as Issue Feature Issue: This could be an existing problem/bug in the product that needs to be fixed by the Development Team. ...
What does Pending Developer mean and how is it different from My Pendings?
What is Pending Developer? Pending Developer has 2 sub-divisions known as issue and feature. It helps the customer to know about the issue and feature status. If the customer is facing any issues under the existing software, then this comes under ...
Adding images or attachments in tickets
Why is adding photos or other attachments to tickets important? Attachments and images can help clarify communication, such as provide proof of a defected product. It also helps the customers to vent about why they're upset, give the specifics of ...
How can the customer check his database password?
What is the use of DB (Database) Password? The "Know Password" option in MyGofrugal software is designed to provide users to manage their account passwords within the application. The primary purpose of this feature is to assist users who may have ...
What is Solution Timeline & why is it given in My Dashboard?
What is Solution Timeline? The Solution Timeline in MyGofrugal is a graphical representation of your support tickets or reported issues. It displays a timeline of events, such as when the ticket was created, assigned to a support representative, and ...
What is the purpose of chat history?
What is Chat History? Chat history refers to the collection of all your previous conversations within the MyGoFrugal application. It includes messages exchanged between you and your customers or support representatives. The chat history feature ...
Is "Phone Support" menu visible to all customers on MyGofrugal app?
Introduction: The "Phone Support" menu provides access to phone-based support services. This help document aims to clarify the visibility of the "Phone Support" menu for customers in the MyGoFrugal app. The availability and visibility of the "Phone ...
How to update Single Point of Contact from myGofrugal app?
Do you know what is SPOC and is the purpose of SPOC in MyGofrugal? In the context of the myGofrugal app, the acronym SPOC stands for Single Point of Contact. The purpose of having a designated SPOC in the app is to establish a central point of ...