General
Cluster Indent
Purpose :- The Cluster indent helps the Branch (Business type) to raise the item required based on the cluster configured for the branch and item configured. Real time Scenario :- In the cluster Configuration screen , The respective Branch should be ...
Cluster PO Approval
Purpose :- In the Cluster Management flow the franchise and branch crosses the cut off time configured for the outlet, If they create the purchase order after the cut off time it will go to the purchase order approval screen. After purchase order ...
Cluster item mapping
Purpose :- Cluster item mapping used for mapping the each items with Minimum Quantity and allowed time to raise the purchase order from franchise and Branch.The items which are all mapped in the cluster mapping screen those items will only be visible ...
Cluster Configuration
Purpose :- Cluster configuration is implemented to set precise time limits for franchises or branches, allowing order requests only within the configured timeframe. This purpose ensures a controlled and efficient ordering process, optimizing resource ...
Cluster Management
Purpose: The cluster management were used for the franchise or Branch to raise the request for the item within the time limited configured for the Outlet. The Cluster management provides the single point of access to key system which will be managed ...
How to do Offline Setup
Purpose :- Enable uninterrupted billing operations in ServQuick by implementing offline functionality. This feature allows temporary storage of billing data in the absence of internet connectivity, ensuring seamless user experience. The goal is to ...
How to login in tab
Step 1: To login with store in the tab. Click on Store Step 2: Enter the store name and mobile number and click on Done Step 3: OTP will be generated and sent to your mobile number. Enter the OTP and click on Done Step 4:You will get the message as ...
ServQuick Solution Overview
ServQuick has following Features Highly Intuitive Interface Save on training time Increase efficiency Reduce waste from error Mobile and Wireless Take/send orders from anywhere in your network Process payments from the tableside Easy to add devices ...
EAN Code in Servequick
Purpose :- EAN codes are a global system of barcodes used to identify and track consumer products. They are used by manufacturers, retailers, and other stakeholders in the supply chain to streamline processes, reduce errors, and improve operational ...
Loyalty Program in Servequick
Purpose :- Business owners can plan for customer retention. Using Loyalty feature in Servquick business owners can retain customers by helping them earn loyalty points on the purchases they make,. These points are accumulated because of, the ...
Contactless Dine In
Purpose :- Contactless Dine In is a revolutionary concept that uses technology to provide a safer and more convenient dining experience for customers while also increasing operational efficiency for restaurants. By automating ordering and payment ...
Kitchen Instruction
Definition:- A "kitchen instruction" is a series of guidelines, instructions, or processes given to a chef to help them prepare and cooking food in a kitchen.These instructions are typically designed to ensure that the ingredients are used correctly ...
ServQuick Features and FAQ's
1. What is ServQuick Cloud POS? - ServQuick is a Point Of Sales App for Quick Service Restaurant business. ServQuick is hosted in a cloud server and can be accessed via multiple devices. ServQuick suits for Pay & Eat eateries like Cafes, Fast Foods ...
Customer Group
Categorizing customers under different groups is called Customer Groups. Purpose : Customer groups are created for giving special discounts or offers For eg: Customer group named Corporate customers can be created and special discounts can be given ...
Online Orders
1. When there is an online order received, how do i see the order A: The orders will be available under Online orders in the servquick menu 2. Is there a limitation on the number of orders A: Number of items that can be added online are 400 items and ...
Reports FAQ
1. Which the reports i can view A: You can view all reports for sales, purchases, inventory, transactions made etc. Under reports sections we can get details of these 2. Can i see these reports in my mobile A: Yes we can an add-on called Whatsnow ...
Settings FAQ
1. I have 3 locations. Can a user create an other for a location apart from his location. A: Yes, an user can create order across locations. To do this you have to enable the configuration create cross order location for the respective user under ...
Sales FAQ
1. Is there a limitation on the number of items in the favorite screen? A: In the favorite screen, there is a limitation for 45 items only (15 per screen) 2. Can i edit a sale bill after the session is closed? A: No, for sales edit, it only displays ...
Item Master FAQ
1. I was using a software and now when I switched over, how will I have and show the same menu A. In servequick we have an item master where the items are listed which are part of the menu. As the menu is already there, there is an option to enter ...
Inventory FAQ
1. When i make a opening stock entry, do i need to open a session A: No, opening stock entries can be done without opening the session 2. In case i am not able to add opening stock where do i check A: Under Inventory->Item property, see if the item ...
Telephonic orders
Purpose: This feature helps to process the call centre orders in efficient way. Upon receiving the orders from the customer through telephonic call. The POS user is allowed to place the order to the nearest restaurant of customer location based on ...
Steward Binding
Purpose : It is used to manage steward & waiters on table management To map an user as steward Step 1 : Go to Settings-->Users & Permission-->Roles-->Stewards-->Apply to users Choose the user and click on Apply user Once the user is mapped to the ...
OFFER MANAGEMENT
Purpose: The main purpose of giving the offer to increase the sales and Your Consumers are always looking for ways to save money, and they prefer to buy from stores that offer the best deals. One thing you can do to attract more customers is to ...
Item code feature
Purpose : The Item code will be generated for each item with the unique number to represent the item with the code so we can search the item based on the item code. In the sales billing screen we can search the item in easier way by the item code ...
KDS(KITCHEN DISPLAY SCREEN)
Purpose: Kitchen display screen are digital order viewing screen that manages the customer orders , to process the incoming orders in the kitchen using the KDS feature. It helps the restaurants to organize , prioritize and track the orders. Real Time ...
ALLOW NEGATIVE
Purpose: *The Allow negative feature helps if the item inventory refers to the situation when an stock count less than zero of the item, it will allow to do the sales. Real Time Scenario: If the item stock is less than zero ,If we enabled the ...
Purchase order Approval
Intro on Purchase order approval A Purchase order approval process is a system for managing the purchase order and to notify the Reporting manager of the user raised purchase order. The Process requires any purchase your business makes to be preceded ...
Wastage Stock Approval
Purpose: To Approve/Reject the discrepancies raised during the Wastage stock Entry. Reporting/Approval managers and User/Supplier raised the wastage stock will be notified through emails. The raised wastage stock entry will be review the ...
Physical Stock Approval
Purpose: To Approve/Reject the discrepancies raised during the Physical stock audit Reporting/Approval managers will be notified through emails. The manager will review the discrepancies and can approve or reject accordingly Note: Till the Physical ...
Unicode Master
Unicodes are the names of categories, Payment type, order type, Table , and discount that can be printed in the desired language after setting it in the screen. Note: In the Organization->Company info->Print language should be selected the desired ...
How to Provide the role wise menu access permission
Purpose : To define the access rights and permissions to be given and to which part and functionalities can be used in the product Step 1: To set the configuration for the security Go to Settings-> Configuration->Security based on User or Role Step ...
How to set days to allow refund for the user
A sale refund is done where a customer may return any purchased item in its original condition and in return will get the money paid for it. To do a Sale refund Step 1: Go to Sales->Receipts Step 2: Choose the desired receipt for which the refund has ...
How to delete the Scheduled reports
This refers to a document that has information in an organized ServQuick offer nextgen experience in viewing your data. In Servquick, there are Reports available for Sales, Transactions Inventory, Purchase and others. In ServQuick reports, we offer ...
What is Free item and its purpose
FREE ITEM FEATURE Purpose: This feature will helps to mark the item as free of cost in sales bill. We can able to make particular item as free of cost by marking as free so that bill does not take the item cost. Real Time scenario: If customer is ...
How to Delete or edit the Advance order
Purpose : It is to allow the user to edit the advance order in case of any modification requested by customer during settlement. Thus help the cashier to edit the order as per the customer request and settle the order with the latest inputs Steps to ...
How to map unicode to modifier,item and customer ?
Unicodes are the names of Items, Customers and modifiers that can be printed in the desired language. To create the Unicode Go to Settings->Company Info->Under Configurations choose the desired language Unicode can be created for Items, Customers and ...
How to convert advance order across location?
Purpose: An advance order can be created in one location and recalled and processed at another location. Real Time Scenario: For Example :Cake order will be placed before a day or a week ,so that can be created as advance order later can be recalled ...
How can we process refund for a customer in ServQuick?
A sale refund is done where a customer may return any purchased item in its original condition and in return will get the money paid for it. To do a Sale refund Step 1: Go to Sales->Receipts Step 2: Choose the desired receipt for which the refund has ...
Service charge based on order type
Purpose : service charge, also called a service fee, refers to a fee collected to pay for services that relate to a product or service that is being purchase. Service charge for order type will be calculated automatically on the tender. How to add ...
How to add discount manually on ServQuick ?
Discount Offering discounts on purchases is a means of quickly attracting people to your store. Discounts not only help your customers, they help your business. It increases the sales and reputation. Types of discounts In servquick, you can offer ...
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