How to Create a Delivery note Return in RetailEasy On Cloud
Purpose – A Delivery Note Return is created when a defect or mismatch is identified in the products delivered to the customer. Using the Delivery Note Return screen, you can record all the stock returned by the customer against the corresponding Delivery Note.
TruePOS will automatically adjust the bill amount of the respective Delivery Note when the Sales Bill is generated.
Note: Before performing a Delivery Note Return, you must create a Delivery Note.
Step to create Delivery Note Return
1. Open the delivery note return screen Menu Access: Click Sales > Delivery Note Return
( Note - To record the stocks undelivered or returned during delivery )
2. Specify an existing Customer Name or press ENTER in Customer to select from Customer's pop-up screen
3. Press ENTER in SDN No to select the unbilled Delivery Note, which the customer returned.
* Double-click or press ENTER on a SDN No to select it.
4.Repeat the following until you add all the items that the customer refused:
a. Specify the Item Code or press ENTER in item to select from the pop-up screen.
b. If required, click on the Qty and then specify the new Qty.
5. To remove an item added wrongly to the note,
a.Click on the Qty of the corresponding item.
b. Press DELETE. Delete confirmation appears.
c. Click OK to confirm.
6. Press F6 or click Save.
7. On saving, the On-hand stock quantity increases, and the corresponding delivery note's billable quantity reduces as per the details saved.
Frequently asked questions
A Particular delivery note is not showing under the delivery note return, why?
A Delivery note which is not converted into sale invoice are only applicable for delivery note return. If any delivery note is converted into sale bill, then it will not load in the delivery note return.
Can we load multiple delivery notes in delivery note return?
Yes it is possible to load multiple delivery notes in delivery note return. The configuration "Allow Multiple Delivery Notes in Delivery Note Return" should be enabled in business configuration
Is it possible to edit the Delivery note return?
Yes it is possible to edit the delivery note return, provided, the delivery note returned is not cancelled. Reach truepos-support@gofrugal.com in order to enable edit option in delivery note return. Delivery note edit can be used to rectify mistakes made in qty while returning.
Without Delivery note number, is it possible to do delivery note return?
For doing a delivery note return, it is mandatory to select and load the delivery note according to the delivery note number
Can we check the delivery note return report?
Menu access of both reports ( Reports >> Sales >> Returned Transactions>> Sales DN Return Summary / Detail )
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