Why is adding photos or other attachments to tickets important?

Attachments and images can help clarify communication, such as provide proof of a defected product. It also helps the customers to vent about why they're upset, give the specifics of their problem.

Benefits:

1. Useful for conveying concepts and information

2. Helps to improve comprehension by reinforcing information provided in text.

3. Images and media attract and engage attention.

 Steps to add photos & other attachments to ticket:

Step 1: Login to MyGofrugal app with your respective user ID. Once you have logged in with your user ID, you can select the “Tickets” option from the menu.

 Alternate option: Or simply click on the “Ticket” icon below in My Dashboards.

Step 2: Click on the “+” icon, to create a new ticket

 Step 3: To add photos or any attachments to a ticket, Click on the “+” icon at the bottom of the screen.

Step 4: You can attach single or multiple photos or any other attachments as shown below.

Step 5: After adding the attachments, click on the Save icon in the top right corner.

 Conclusion:

 By following these steps, you can add photos or any other attachments relevant to the issue in MyGofrugal app, in order to make information easier to understand. 

FAQs

1. Can we add photos to all kinds of tickets?

Ans: No, only when raising a new ticket, customer add photos or other attachments.

2. Can we add file formats in the attachments?

Ans: No, the customer can add only the screenshots or any other images related to the ticket.

3. Can we take photos to attach in a ticket using a rear camera?

Ans: No, customer can only add photos from the gallery or which is already on the device.

4. Are there any limitations for size applicable for adding photos?

Ans: No, size doesn't matter, while uploading photos or any attachments in ticket.