While trying to open TFA - Getting 404 error

While trying to open TFA - Getting 404 error



It may be due to one of the following reasons:
ProblemTroubleshooting
Webapp upgrader failed

Open webapp upgrader page and check the status. If it says FAILED or some other error reason, click "Retry" button to try again. If still fails, report to TFA team

Improper Webreporter version

Check the webreporter version in :

  1. smart reports login page.
  2. Right click webreporter.exe -> Properties -> Details tab.
If they both are not the same, then kindly get help from Webreporter team
Removed tfa.war file

Go to Tomcat -> Webapps folder ( For RPOS7, RPOS6 and DE, tomcat folder could be found in Webreporter)

  • You should be able to find tfa.war and tfa folder.
  • In case file it is not there kindly report to us.
  • Note : Fix is use webapp-upgrader to  patch the tfa again ( Report before doing this step)

 



If still issue is not resolved, then kindly contact the support team.


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