Support [HQ]
Gofrugal HQ Support offers a wide range of assistance options for its users. The Assure Care team is accessible 24/7 through the MyGofrugal app via chat, and direct contact via the Gofrugal product or website. This support service can address various concerns, including software usage questions, training difficulties, and general troubleshooting.
In addition, Gofrugal provides regular maintenance updates and a wealth of online training resources, including self-help videos. Users can also participate in the Gofrugal community forum to share discussions and find solutions to common challenges. With a committed support team and multiple channels for assistance, Gofrugal is dedicated to delivering timely and effective user support.
How to access Support
1. From the HQ interface, click Support in the upper-right corner to launch the Support chat window.
2. To initiate a conversation, click Chat Now.
3. Start submitting your questions, and our support team will be ready to help you.
Related Articles
Logged in user details & Personalize [Sessions, Password, MFA Settings & Support Access Settings]
HQ Logged in user details: The GoFrugal HQ interface features a section in the top-right corner that presents vital information regarding the user currently logged in. This includes: User Name: The name of the active user. User Profile Picture: The ...HQ Domain Details
What is the default format of the HQ URL provided by the customer? The default format for the customer to fill in is: XXXXXX.gofrugalhq.com. In this URL, the customer needs to enter the desired name, for example, abcenterprise.gofrugalhq.com. This ...Product Version [HQ]
The Product Version screen allows you to view the versions of the outlet POS software and HQ. To check the versions: Open HQ and navigate to Admin > Product Version. On this screen, you can view the Outlet ID, Outlet Name, and the current versions of ...Oracle Settings [HQ]
Before checking Oracle settings in HQ, it is important to understand what Oracle is. Oracle is a globally recognized database software, and GOFRUGAL HQ uses Oracle to store its data in the cloud. In simple terms, Oracle serves as the database for ...Item – Unicode Mapping [HQ]
The Item Unicode Mapping feature in Gofrugal HQ enables businesses to display item names and descriptions in multiple languages on sales bill prints. This feature is especially useful for businesses operating in multi-lingual regions or serving ...