Generating OTPs for HQ outlet software reinstallation for IT Managers when the owner is not available.
Previously, OTP generation was limited to the owner's registered number, which sometimes resulted in delays during critical moments. With the new update (for RC68.55 and later), you can now assign OTP access to an IT Manager through the Employee Master, making operations smoother even if the proprietor is unavailable.
The "IT Manager" role will be automatically introduced in RC68.55 and later versions of HQ, exclusively available in the employee master screen's "MySupport App Role" dropdown.
This enhancement guarantees that you can maintain consistent and secure system access, allowing a trusted individual to receive the OTP in emergencies.
Now, let's take a look at how to turn on this feature for the employees:
Open the HQ and navigate to Admin > Employee Details > Employee List.
Add or Edit the employee who will serve as the emergency contact and assign them the "IT Manager" role.
Go to the "Employee" tab and locate "MySupport App Role".
Select the "IT Manager" role from the dropdown.
Click on the "Update" button to update.
Click on the "Send to Outlet" button to send the changes to all the outlets.
Confirm that the updated Employee Master, which includes the IT Manager assignment, is synced with your POS system. This is essential for the role to be recognised during reinstallation.
When you reinstall using the web installer, the installation wizard will display the details of the Owner and the IT Manager for sending the OTP. If the Owner is unavailable, simply select the IT Manager's information and proceed.
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