Purpose: This document provides a step-by-step guide on how to log in to your TruePOS domain, ensuring users can access the system seamlessly and start managing their retail operations effectively.

Login process  

1. Open your web browser and navigate to the TruePOS login page.

2. Input your domain name in the provided field and click Go or press ENTER.

3. If you are unable to remember your domain name, username, or password, contact TruePOS support at truepos-support@gofrugal.com for assistance.

4. After entering the domain, the Sign In page will appear.

5. Enter your username and password in the designated fields.

6. Click Sign In to proceed.

7. Upon successful login, the Welcome screen will be displayed.

FAQs  

What should I do if I forget my password?
If you forget your password, reach out to truepos-support@gofrugal.com for password recovery or assistance.

Can I change my password after logging in?
Yes, once logged in, you can navigate to the Settings or User Profile section to change your password.

What happens if I enter the wrong password multiple times?
For security reasons, multiple failed login attempts may result in a temporary lockout. Contact truepos-support@gofrugal.com if you are unable to access your account.

Is my login session secure?
Yes, TruePOS uses industry-standard security measures to protect your data during login and throughout your session.

Troubleshooting tips  

• Ensure that the caps lock is not on when entering your password, as passwords are case-sensitive.

• Check your internet connection if the Sign In page is not loading properly.

• If the domain name entered is incorrect, re-enter the correct domain or verify with support.

For further assistance, visit the TruePOS Help Center or contact support at truepos-support@gofrugal.com.